Before activation
If you need to cancel, contact support as soon as possible. A request received before credentials, access, or reseller credits are issued can be reviewed against the payment status and any processing already completed.
After activation or credit delivery
Digital access and reseller credits may be usable immediately after delivery. Refunds are therefore not automatic after credentials are activated or credits are added. The team will first investigate delivery, account status, and the reported technical issue.
Technical problems
Provide the package name, order conversation, device, player application, and exact error. Support may ask you to complete reasonable troubleshooting. Problems caused only by an unsupported player, device configuration, local network, internet provider, or third-party service may not establish refund eligibility.
Requesting a review
Use the contact page and include enough order information to identify the purchase. Do not post credentials or payment records publicly. Approved refunds, when applicable, are returned through an agreed available method and processing time can depend on the payment provider.
Last updated: 31 August 2026.
